Privacy Statement

All personal information given to us through this site will only be held and used in accordance with the Data Protection Act. We have developed a data protection policy, an information security policy and other internal controls to ensure that our uses of customer information comply with the eight Data Protection Principles of good information handling.

The principles require data to be: fairly and lawfully processed; accurate and kept up to date; adequate; relevant and not excessive; kept no longer than necessary; processed in accordance with the rights of data subjects; held securely; and not transferred to countries without adequate protection.

Booker Retail Partners (GB) Limited] (“We”) are committed to ensuring the privacy of your information. We understand that the privacy of your information is very important to you. We are careful about the information we ask you to provide and only use your information to process orders and to provide you with the best shopping experience possible.

We have set out below details of the information we will collect about you, how we ensure the security of your information and how we will use your information.

What personal information do we collect?

We only collect personal information that is knowingly and voluntarily given to us by you. Generally, this occurs when you email us, provide us with feedback or enter a competition. As a result we may hold your name, email address and in certain circumstances your address and telephone number if you provided them to us.

We automatically collect anonymous information each time you visit. The information obtained in this way, which includes browsing patterns, is purely statistical and only used in aggregate form – it cannot be used to identify you. Information in aggregate form is used to: build our understanding of customer habits, interests and requirements; build marketing profiles; help with the strategic development of our site and service; track usage of the site; measure the success of our service.

Cookies

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

The Privacy and Electronic Communications (EC Directive) Regulations 2003 (“the Directive”), recognises that cookies are a “legitimate and useful tool” for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used, and to provide some information on how cookies are used. You can find more information on this subject at “http://www.allaboutcookies.org”. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at “http://www.allaboutcookies.org”.

Our cookies do not contain or transfer any personally identifiable information about you. Full details of the cookies used by us can be found below.

How we use your information

We will use your information to communicate with you in response to any queries, to administer competitions or address your feedback. This may involve sending your details to our suppliers who are involved in the competition or to address a query or complaint. 

Where information is provided in relation to a competition it will be deleted by us within 6 months of the closing date.

Where you have indicated you wish to receive it, communication by email regarding the goods and services we offer.

How we store your personal information

We use Secure Socket Layer (SSL) technology that provides 128-bit encryption on your information before it is sent to us. This means only our secure server can read your information. Where this is sent to a third party we will take steps to ensure that they have appropriate technical and organisational measures in place to safeguard your data.

We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access or improper use. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We have a strict internal policy which members of staff must comply with as a condition of employment and no external access to the system is permitted. All staff understand the importance of ensuring the safety of your data.

Your rights

If you do not wish to receive information about our products and services, or about services offered jointly with or on behalf of other organisations, you can amend your preferences at any time or opt out of electronic mailing or texts. 

You have a right to access the information we hold about you. You can request a copy of the personal information we possess and have any inaccuracies corrected. We will request proof of identity before processing such a request. Please make any requests for information to the Legal Department at the address below.

Disclosing information

Your information may be passed on to third parties who store our data, administer the competitions (including our suppliers if a supplier is administering the competition) and to undertake email, post or text marketing activities (where you have consented to such communication).

Your data may be sent outside the EEA for processing or storage but we will take all necessary steps with any such third party to ensure the safety and security of that data. 

We may pass on some general statistical information about our customers, sales figures, traffic patterns and related matters to reputable third parties, but these details will not include any personally identifying information. We may also pass your details to a third party which undertakes marketing activities on our behalf. We may also disclose information about you if required to do so by law.

Changes to the privacy statement

We may change this statement from time to time by posting revisions on this site. Each time you enter this site you agree that the privacy statement current at that time shall apply to all data we hold about you.

Consent

By using our website you consent to the use of our personal data in the manner set out in this privacy statement. Where you have opted to receive any additional marketing or communication from us by email  you can change your marketing preferences at any time by contacting us, or unsubscribing to emails.

Contact

If you have any queries or concerns about the privacy of your information, or how we use your information, please contact our Legal Department at Booker Limited, Equity House, Irthlingborough Road, Wellingborough, Northants, NN8 1LT.

Last updated 4.5.18